Shipping Policy

Order Processing

In-stock items ship within 3–5 business days.

Presale items begin production in March and are expected to ship approximately 4–6 weeks after production begins.

You will receive tracking information via email once your order has shipped.

---

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

---

Domestic Shipping (U.S.)

Orders are shipped via standard tracked shipping. Delivery times vary by location but typically arrive within 3–7 business days after shipment.

---

International Shipping

We currently ship to select international locations.

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Delivery times may vary.

---

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or lost packages due to incorrect address information.

---

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Hooked on Waves is not responsible for lost or stolen packages. Please contact the shipping carrier directly to file a claim.